Recently my brothers Dell Dimension E520 stopped working and wouldn’t power up, the amber light on the mother board came on but the power button would not work. I was going to buy a new power supply for him but they were coming in at around £40/£50. I decided to ring Dell and find out what they could do. From my previous job I had to ring Dell support quite a bit well practically everyday.
I was shocked to get straight through to someone, it was even quicker than going through the Dell Gold Support line. Anyway to cut a long story short, i was asked to do a few basic tests which i did, then i found out that the warranty had run out in December last year (2007) but they would arrange for collection of the computer and get the faulty parts changed and returned to me within 3 – 4 working days. They will also change any other parts that aren’t in full working order either. Overall really impressed with the service I got from Dell. 