For the past two years now I have been getting in touch with Virgin Media trying to get them to install Fibre Optic broadband into my house, and early last month I got back in touch with them and to my supprise I had a Sales guy called Lee ring me up and told me the words I had been waiting along time for….”Mr Rhodes, Im pleased to tell you, you can recieve and we can install Virgin Media Fibre Optic Broadband into your house”
A sales Manager than called around and went through everything I wanted, me being me decided the best thing for me was XL Broadband (soon to be XXL 50MB) XL TV and XL Phone. Nicely all for £66 a month – and with that is sports, setanta sports, movies and the HD channels (limited to one at the mo I believe) Still better than what Sky were offering me though, and that is with a V+ box and a normal box for the multiroom.
The installation was meant to take place on Saturday 20th a week after I signed up, so I had all my cancellations taking place to end of that date, in some cases even bought out of the contracts so it will be finished in time for Virgin Services to take place. Then DISASTER! on Friday 19th December had a couple of guys come around and tell me it wasnt going to take place due to a problem with the council! BOOM I thought SHIT so got straight onto the blower to Virgin Installation Department and asked what was going on, they told me “They need to get permission from the council to put the T junction into the ground”. Bollocks so I had been waiting and trying to get Virgin for two years they said they can come and install on the 3rd Jan 2009 – so fingers crossed this will happen. Then on the Saturday 20th Dec a couple of guys knocked on my door on and said can we move our car they have come to put the external cabling in and the T junction – I was now confused, the guys put the T junction in and used a grinder to go down my drive way, and were going to pull the cable down to the house, so yet again onto the blower to Virgin Media at 8am who informed me the letter had come from the council they could install, hmmm.
Then later got told they didn’t have permission to dig up the street where they need to pull the cable from, seems to me that Virgin Media should get there act together and get permission before they can get you to sign upto anything. Virgin Media have already taken the £30 installation charge which I find abit disgusting as they havent even installed, I will be wanting a full refund on the installation.